GENERAL
Supplements
Proper storage of supplements is crucial to maintain their effectiveness and safety. Store supplements in a cool, dry place away from direct sunlight and moisture. Keep them tightly sealed in their original containers to prevent exposure to air, which can degrade some supplements. Always follow the storage instructions provided on the product label. Additionally, keep supplements out of reach of children to prevent accidental ingestion.
Food products
Always follow the storage instructions provided on the product label.
Before opening: Store food products in a cool, dry place away from direct sunlight and moisture.
Once opened: If refrigeration is required after opening the product, place it in the refrigerator and finish the product within the recommended timeframe.
Proper storage of supplements is crucial to maintain their effectiveness and safety. Store supplements in a cool, dry place away from direct sunlight and moisture. Keep them tightly sealed in their original containers to prevent exposure to air, which can degrade some supplements. Always follow the storage instructions provided on the product label. Additionally, keep supplements out of reach of children to prevent accidental ingestion.
Food products
Always follow the storage instructions provided on the product label.
As individuals, we have different nutritional needs to function at our best. Regardless, supplementing with a complete set of multivitamins and mineral products will be beneficial to bridge any nutritional gaps that we may have.
It is essential to make sure that you are eating a balanced diet full of nutrients. However, not everyone can practise a healthy and balanced diet due to lifestyle factors and dietary choices.
In these cases, supplementation can help support and improve nutritional intake for optimal health and vitality.
In these cases, supplementation can help support and improve nutritional intake for optimal health and vitality.
It is not advisable to take both medications and supplements together. A general rule of thumb is to leave a gap of at least 2 hours between your medications and supplements to avoid any possible interactions.
Yes. The colour is due to the metabolism of vitamin Bs and their elimination from the body via our urine.
This colour change shows that the supplement has effectively delivered the nutrients to your body. When your body has utilised enough vitamin Bs absorbed from the supplement, the remainder is excreted through your urine.
This colour change shows that the supplement has effectively delivered the nutrients to your body. When your body has utilised enough vitamin Bs absorbed from the supplement, the remainder is excreted through your urine.
Individuals who are 18 years of age or older can consume an adult dose.
We recommend consulting your primary healthcare provider before use.
Some dietary supplements are best taken with a meal, while others are best taken on an empty stomach. As such, we recommend referring to the product label or the information available on the product page on the ETERNER website for further guidance.
The supplement products sold on the ETERNER website will have expiry dates between 6 months to 3 years, providing you with sufficient time to use them.
Please note that the expiry dates displayed on the products indicate their shelf-life. Once the bottle has been opened and the seal is broken, we highly recommend to finish the product within 3 months for optimal freshness and efficacy. We recommend referring to the product label for details.
Please note that the expiry dates displayed on the products indicate their shelf-life. Once the bottle has been opened and the seal is broken, we highly recommend to finish the product within 3 months for optimal freshness and efficacy. We recommend referring to the product label for details.
We highly recommend consuming our products within the period stipulated on the packaging.
Not all products are suitable or recommended for pregnant or breastfeeding mothers.
Kindly refer to the Warning section on the product label and consult your primary healthcare provider before use to check if the product you would like to take is suitable for pregnant and breastfeeding mothers.
Kindly refer to the Warning section on the product label and consult your primary healthcare provider before use to check if the product you would like to take is suitable for pregnant and breastfeeding mothers.
All medicinal products, including health supplements, must be registered with the Ministry of Health Malaysia (MOH) before they can be sold or marketed to consumers.
Registered medicinal products must carry both Registration numbers (e.g., MAL06061408X) and a Farmatag Hologram label on the label or packaging. The hologram on the bottle is also a sign of authenticity, as each bottle of supplement has a unique code that cannot be duplicated.
Registered medicinal products must carry both Registration numbers (e.g., MAL06061408X) and a Farmatag Hologram label on the label or packaging. The hologram on the bottle is also a sign of authenticity, as each bottle of supplement has a unique code that cannot be duplicated.
You may contact Eterner Customer Care Team to clarify your invoice or order status. Please do not hesitate to contact your sponsor/upline or our Customer Support Team via one of the four quick and easy methods below:
1.CALL US: Call +603-31413181 to tell us your questions and concerns. We are available every Monday – Friday, from 8am till 6pm.
2.WHATSAPP: Text the Eterner Customer Care Team +6019-275 1452 : Our health advisors are available to respond every Monday – Friday from 8am till 6pm. But text us anytime, and we'll get back to you.
3.FACEBOOK Messenger: Like Eterner on Facebook and ask your question right now with our licensed pharmacist and dietitian team.
4.EMAIL US: Email: mail@eterner.my
1.CALL US: Call +603-31413181 to tell us your questions and concerns. We are available every Monday – Friday, from 8am till 6pm.
2.WHATSAPP: Text the Eterner Customer Care Team +6019-275 1452 : Our health advisors are available to respond every Monday – Friday from 8am till 6pm. But text us anytime, and we'll get back to you.
3.FACEBOOK Messenger: Like Eterner on Facebook and ask your question right now with our licensed pharmacist and dietitian team.
4.EMAIL US: Email: mail@eterner.my
SHIPPING
We do not encourage any amendments to details once an order is placed, as it may cause unwanted delays. However, depending on the status of your order, we may be able to amend your shipping details.
Once your order has been shipped, we are unable to make any amendments to the address.
Once your order has been shipped, we are unable to make any amendments to the address.
After successfully placing an order, you will receive your order number and tracking number via email.
If you are in Malaysia, please go to www.tracking.my to track your order. If you are located overseas, please search for your local postal authority.
If you are in Malaysia, please go to www.tracking.my to track your order. If you are located overseas, please search for your local postal authority.
Successful orders will be shipped within three (3) to five (5) business days (Monday – Friday) for West Malaysia and five (5) to seven (7) business days (Monday – Friday) for East Malaysia.
Once your order has been collected from our warehouse, you may use the tracking number provided to track your order Here.
Once your order has been collected from our warehouse, you may use the tracking number provided to track your order Here.
Please be aware that Eterner cannot guarantee specific delivery times as third-party courier services are used and there may be unforeseen circumstances beyond our control.
However, we make every effort to ship orders within one (1) business day (Monday – Friday). If you are in West Malaysia, your order will typically take between 3 – 5 business days to arrive, if you are in East Malaysia, your order will typically take between 5 – 7 business days to arrive. In some cases, the delivery time may be faster, while in others, it may take slightly longer, depending on your location.
However, we make every effort to ship orders within one (1) business day (Monday – Friday). If you are in West Malaysia, your order will typically take between 3 – 5 business days to arrive, if you are in East Malaysia, your order will typically take between 5 – 7 business days to arrive. In some cases, the delivery time may be faster, while in others, it may take slightly longer, depending on your location.
If your order did not arrive within the estimated timeframe, please contact NovaLife via email: mail@eterner.my quoting your order number and your tracking number. For international orders, you may need to speak with your local postal authority to find out more about the status of your order.
Shipping fees are determined based on the product's weight and the shipping location. The exact shipping cost will be displayed to you during the checkout process.
Please be aware that shipping fees may be subject to adjustment based on market rates. We use a third-party courier service, and they may update their rates, which could impact the shipping cost for your order.
Please be aware that shipping fees may be subject to adjustment based on market rates. We use a third-party courier service, and they may update their rates, which could impact the shipping cost for your order.
Yes, you have the option to enter a different delivery address during the checkout process.
Payments
We accept Visa, MasterCard, PayPal, Alipay and Internet bank transfers.
If there is an issue with your selected payment method and the payment cannot be processed, we will email you to notify you of the problem. If the payment remains unsuccessful the following day, your order will be automatically put on hold. We recommend contacting your bank to obtain more information regarding the failed transaction.
If you would like to switch to another payment method due to the failed transaction, kindly log into your account again and place a new order using a different payment method. We will proceed to process your order in compliance with our Terms of Purchase and will notify you via email when your order has been processed and the items are ready for shipment.
If you would like to switch to another payment method due to the failed transaction, kindly log into your account again and place a new order using a different payment method. We will proceed to process your order in compliance with our Terms of Purchase and will notify you via email when your order has been processed and the items are ready for shipment.
No, when you purchase from ETERNER website, you will be informed about the product charges and any applicable shipping fees upon checkout. There are no hidden fees involved in our pricing structure.
Please keep in mind that if you are located outside Malaysia, your orders may be subject to import taxes, customs duties, and fees that are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; NovaLife has no control over these charges and cannot predict what they might be. Custom policies vary widely from country to country; you should contact your local authorities for further information.
When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates. NovaLife is not responsible for assuring the product can be lawfully imported to the destination country. NovaLife is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from NovaLife for delivery outside Malaysia, you or the recipient of the order must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the products prior to purchase.
Please keep in mind that if you are located outside Malaysia, your orders may be subject to import taxes, customs duties, and fees that are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; NovaLife has no control over these charges and cannot predict what they might be. Custom policies vary widely from country to country; you should contact your local authorities for further information.
When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates. NovaLife is not responsible for assuring the product can be lawfully imported to the destination country. NovaLife is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from NovaLife for delivery outside Malaysia, you or the recipient of the order must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the products prior to purchase.
RETURN AND REFUNDS
In the event that you receive an incorrect or defective item, or your ordered item is missing, you may return the item(s) in its original packaging with its invoice and free gifts (if any). Please ensure that you retain the proof of purchase when purchasing products from our site and the goods in question if you are looking to return your goods.
All refunds will be processed in Ringgit Malaysia (RM) and NovaLife will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Furthermore, NovaLife will not be liable to refund any fees or charges incurred by your credit/debit card provider for your initial purchase.
Here are 4 easy steps on how to return:
Step 1: Send an email to mail@eterner.my
Ensure that you include these four (4) information in your email:
i) Your order number that has been emailed to you upon processing of your order
ii) Your username, login email or distributor ID
iii) Pictures of the goods (front and back, with the label printings clearly visible)
iv) A picture that shows the product’s serial number, lot number, manufacturing date, and expiry date
Step 2: Packing and Returning Items.
Once your return request is approved for the following reasons: items delivered in poor condition, damaged, expired, or with inadequate packaging, you can proceed to pack the items and send them back to us.
Step 3: Send your parcel to the following address:
Nova Laboratories Sdn. Bhd. (Returns Department)
Lot 708, Nova Avenue, 4th Mile,
Sungai Pelek, Sepang,
Selangor Darul Ehsan,
Malaysia.
Step 4: The refund process will start once your item is delivered to us.
Upon receiving your return package, we will promptly initiate the refund process. Refunds will be deposited into your provided bank account.
Please allow up to 5 working days for the refunded amount to be credited to your account. While we strive to expedite this process, the exact timeline may depend on your financial institution.
Please note that we reserve the right to refuse a return if the product does not meet the necessary conditions.
All refunds will be processed in Ringgit Malaysia (RM) and NovaLife will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Furthermore, NovaLife will not be liable to refund any fees or charges incurred by your credit/debit card provider for your initial purchase.
Here are 4 easy steps on how to return:
Step 1: Send an email to mail@eterner.my
Ensure that you include these four (4) information in your email:
i) Your order number that has been emailed to you upon processing of your order
ii) Your username, login email or distributor ID
iii) Pictures of the goods (front and back, with the label printings clearly visible)
iv) A picture that shows the product’s serial number, lot number, manufacturing date, and expiry date
Step 2: Packing and Returning Items.
Once your return request is approved for the following reasons: items delivered in poor condition, damaged, expired, or with inadequate packaging, you can proceed to pack the items and send them back to us.
Step 3: Send your parcel to the following address:
Nova Laboratories Sdn. Bhd. (Returns Department)
Lot 708, Nova Avenue, 4th Mile,
Sungai Pelek, Sepang,
Selangor Darul Ehsan,
Malaysia.
Step 4: The refund process will start once your item is delivered to us.
Upon receiving your return package, we will promptly initiate the refund process. Refunds will be deposited into your provided bank account.
Please allow up to 5 working days for the refunded amount to be credited to your account. While we strive to expedite this process, the exact timeline may depend on your financial institution.
Please note that we reserve the right to refuse a return if the product does not meet the necessary conditions.
Your refund will be processed immediately once your Return/Refund Case has been approved. It will take up to 14 days for your refund to be released. Refunds will not be processed should the goods returned are incomplete or not in their original condition.